CROGHAN HOMEWARE

Privacy Policy

‌Effective Date: October 25, 2026‌

1. Introduction

Welcome to www.croghanhomeware.com, operated by ‌CROGHAN HOMEWARE LIMITED‌. We are committed to protecting the personal data and privacy of every visitor and customer who uses our e-commerce platform, where we offer premium super absorbent cleaning cloths, kitchen wipes, and other trusted homeware products designed to ease your daily household cleaning routines.
As an e-commerce business based in Ireland, we fully comply with the General Data Protection Regulation (GDPR), the EU ePrivacy Directive, and all applicable Irish data protection legislations. This Privacy Policy clearly outlines how we collect, use, store, and protect your personal information, as well as the rights you hold over your data. All our data processing activities are carried out in full transparency, with strict adherence to lawful bases defined under GDPR, to ensure your personal privacy is respected at every step of your shopping experience with us.

2. Data Controller Information

The data controller responsible for your personal information is:

  • Full Legal Name: CROGHAN HOMEWARE LIMITED
  • Registered Address: Ballynadrishogue, Blackwater, Enniscorthy, Co. Wexford, Y21 P282, Ireland
  • Contact Email: krypt@croghanhomeware.com
  • Contact Telephone: +353 53 9127154
    If you have any queries related to this Privacy Policy or your personal data, you can reach out to us at any time using the contact details listed above.

3. Types of Personal Data We Collect

We only collect personal data that is directly relevant to delivering our e-commerce services to you, including but not limited to the following categories:

  1. ‌Account and Order Information‌: When you create an account on our website, place an order, or complete a checkout process, we collect your full name, billing and shipping addresses, email address, contact phone number, and payment details.
  2. ‌Technical and Usage Data‌: This includes your IP address, browser type and version, device identifiers, cookie IDs, location data, browsing behavior on our site, purchase history, and other information about how you interact with our product pages for kitchen cloths, cleaning wipes, and other homeware offerings.
  3. ‌Marketing Preference Data‌: We record your explicit consent preferences for receiving marketing newsletters, personalized promotional offers, and retargeting advertisements.
  4. ‌Communication Data‌: If you contact our customer support team, send us enquiries, or submit feedback about our products, we may keep records of those communications to deliver consistent and high-quality after-sales support.

Personal data under our scope covers any information that can directly or indirectly identify you as an individual, in line with the expanded definition set out in GDPR. We never collect more data than is strictly necessary for the stated, clear purposes we communicate to you.

4. Lawful Bases for Data Processing

All of our data processing activities are supported by a clear, valid legal basis as required by GDPR:

  • ‌Necessity for Contract Performance‌: The collection of your name, shipping address, payment details and order information is necessary for us to fulfill your purchase order, process payment, arrange delivery, and complete the contractual agreement between you and CROGHAN HOMEWARE LIMITED.
  • ‌Legitimate Interest‌: We may process limited personal data for verified legitimate interests including fraud prevention, securing our website against unauthorized access, improving our product and service offerings, and optimizing your overall shopping experience, provided such processing does not override your fundamental privacy rights.
  • ‌Explicit User Consent‌: We rely on your freely given, specific, informed and unambiguous consent for all processing activities related to non-essential cookies, marketing newsletter subscriptions, personalized advertising, and any other data use not covered by the other two legal bases. You retain the full right to withdraw your consent at any time, with no negative impact on your ability to shop on our website.

5. How We Use Your Personal Data

We process your personal data exclusively for the clear, transparent purposes we disclose to you at the point of collection:

  1. To process, confirm, fulfill and deliver your orders for our super absorbent cloths, kitchen wipes and other homeware products, including sending you order confirmation emails, shipping updates, and after-sales notifications.
  2. To verify your identity, prevent fraudulent transactions, and protect our website, our business and our customers from unauthorized access, financial harm and security risks.
  3. To provide responsive customer support, respond to your enquiries, resolve order issues, and address any product-related concerns you may share with us.
  4. If you have given explicit, opt-in consent, to send you targeted marketing communications about new product launches, exclusive promotions, and updates related to our highest-rated kitchen wipes and trusted cleaning homeware offerings.
  5. To analyze website usage trends, optimize our product page layouts, improve site performance, and develop better shopping experiences for all our customers.
  6. To comply with our legal obligations under EU and Irish tax regulations, product safety rules, data protection laws, and other applicable legal requirements.

We will never repurpose your personal data for any new purpose that is incompatible with the original reasons for collection, without first notifying you and obtaining any required additional consent.

6. Cookies and Similar Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience. We strictly follow requirements set out in the ePrivacy Directive and Irish national data protection regulations, as demonstrated by our full compliance with the “informed consent” principle:

  • ‌Strictly Necessary Cookies‌: These cookies are essential for the basic function of our website, enabling you to add items to your shopping cart, complete checkout, and access secure account areas. They do not require your prior consent to place on your device.
  • ‌Non-Essential Cookies (Analytics, Advertising, Preference Cookies)‌: We will never place any advertising, analytics or preference-tracking cookies on your device before we have obtained your explicit, freely given consent through our clear and easy-to-use cookie consent banner. You have the full right to choose to reject all non-essential cookies when you first visit our site, and you can modify, update or withdraw your cookie preferences at any time via the dedicated cookie settings page accessible from the footer of our website.
  • Our cookie notification provides complete, easy-to-understand information about every category of cookies we use, their exact purposes, and clear instructions on how you can accept, reject, or customize your consent choices. The consent withdrawal mechanism on our website is fully operational, with no hidden barriers to exercising your choice. Even if you select to reject ad-tracking cookies, you can still browse our full product catalog, complete purchases, and access all core functions of www.croghanhomeware.com without any restriction.

7. Data Sharing and Third-Party Processors

We will never sell, rent, or trade your personal data to any third parties for independent commercial use. We only share your necessary personal information with trusted third-party processors who act on our behalf, under strict data processing agreements that mandate full GDPR compliance:

  • Delivery and logistics partners, who only receive the name, shipping address and contact information required to deliver your ordered products to you.
  • Payment service providers, who process your payment details securely in line with global payment security standards, to complete your transaction.
  • Authorized e-commerce platform service providers, who assist us in operating our website, managing order systems, and sending marketing communications you have opted in to receive.
  • Competent legal authorities, only when we are legally required or permitted to share your data to comply with a valid legal request, court order, or regulatory obligation.

All third parties we work with are required to implement strict data security measures, and may only process your personal data according to our explicit instructions, for no purposes other than the specific tasks we assign them.

8. Data Security and Retention

We implement industry-standard, appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, destruction, theft, or misuse. All sensitive payment information is encrypted during transmission and storage, our website uses secure HTTPS connections for all browsing and checkout sessions, and our internal access controls ensure only authorized staff can access your personal data on a need-to-know basis.

We will only retain your personal data for as long as it is strictly necessary to fulfill the purposes we collected it for:

  • Order related data is retained for 7 years after your order is completed, to comply with Irish tax and commercial record keeping requirements.
  • Marketing preference data is retained until you choose to unsubscribe from our marketing communications or withdraw your consent.
  • You may request that we erase all your personal data held by us at any time, in line with your right to erasure under GDPR, and we will process this request within the legally required timeline.

9. Your Rights Under GDPR

As a user located in the EU or UK, you hold the full set of data subject rights defined under GDPR, which you can exercise at any time free of charge, by contacting us using the contact details listed earlier in this document:

  1. ‌Right of Access‌: You can request a copy of all personal data we hold about you, along with full information about how we process that data.
  2. ‌Right to Rectification‌: If you find that any of your personal information held on our system is incorrect or incomplete, you may request us to update and correct that data immediately.
  3. ‌Right to Erasure (“Right to be Forgotten”)‌: You can request us to delete all of your personal data in circumstances where the data is no longer necessary for the original purposes, you have withdrawn your consent, or the processing is no longer lawful.
  4. ‌Right to Restriction of Processing‌: You can request us to restrict the processing of your personal data under specific conditions, for example while we verify the accuracy of your data or assess the legitimacy of your request.
  5. ‌Right to Data Portability‌: You can request us to provide your personal data in a structured, commonly used, machine-readable format, or transmit it directly to another data controller where technically feasible.
  6. ‌Right to Object‌: You can object to our processing of your personal data that is based on our legitimate interest, or at any time object to us using your data for direct marketing purposes.
  7. ‌Right to Withdraw Consent‌: You can withdraw any consent you previously gave us for data processing activities such as receiving marketing emails or non-essential cookie use, at any time. The withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
  8. ‌Right to Lodge a Complaint‌: If you believe our processing of your personal data violates data protection regulations, you have the right to submit a complaint to the Irish Data Protection Commission, the relevant supervisory authority in Ireland.

10. Transfers of Personal Data Outside the EEA

We will not transfer your personal data to any locations outside of the European Economic Area (EEA) unless the destination country or territory is confirmed to provide an adequate level of data protection, or we have implemented appropriate, legally required safeguards such as standard contractual clauses approved by the European Commission, to ensure your personal data remains fully protected in line with GDPR standards.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, new regulatory requirements, or industry best practices. Any revisions will be published on this page with a clearly updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data. For any material changes that would significantly impact your data privacy rights, we will send a prominent notification via email to all registered customers, and display a clear alert on the homepage of www.croghanhomeware.com before the changes take effect.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or any aspect of how we handle your personal data, please do not hesitate to get in touch with our data protection team:
Email: krypt@croghanhomeware.com
Postal Address: Ballynadrishogue, Blackwater, Enniscorthy, Co. Wexford, Y21 P282, Ireland
Telephone: +353 53 9127154

We will respond to all valid data subject requests within one month of receiving them, as required by GDPR regulations.