CROGHAN HOMEWARE

Refund and Returns Policy

Effective Date: October 25, 2026‌

This Refund and Returns Policy applies to all purchases made via www.croghanhomeware.com, operated by CROGHAN HOMEWARE LIMITED. We design and supply premium homeware products including our industry-leading super absorbent cloths and trusted kitchen wipes, built to handle everything from messy baking spills to greasy stovetop messes with ease. This policy lays out clear, transparent rules for all return and refund requests, and we explicitly highlight our no-standalone-refund rule to ensure full fairness and clarity for all our valued customers.

1. Eligibility for Returns

To initiate a valid return, you must submit your request within 30 calendar days from the date you receive your full order. To qualify, all returned items must be in their original, unused condition, with all original factory packaging intact. Items that have been washed, used, damaged by improper handling, or that are missing original labels and packaging cannot be accepted for a return.
Before sending back any products, you are required to contact our customer support team first to obtain an official Return Merchandise Authorization (RMA) number. Parcels sent to our warehouse without a valid, pre-issued RMA number will not be processed, and may be returned to you at your own cost.

2. Explicit No Standalone Refund Rule

CROGHAN HOMEWARE LIMITED strictly does not support “refund only” requests under any circumstances. We will never process a 100% or partial full refund on any order without the physical return of the relevant purchased products to our designated warehouse, with successful inspection confirming the items meet our return eligibility criteria.
This rule applies to all order scenarios, including but not limited to cases where you claim partial dissatisfaction with products, minor perceived defects, order quantity discrepancies that have not been verified through full product inspection, or requests to keep the purchased super absorbent cloths, kitchen wipes, or other homeware items while receiving a full or partial cash refund. All customers who file a request for any form of refund must return the corresponding goods they received, unless there are extremely exceptional circumstances where products are confirmed by our logistics team to be totally lost in transit and never delivered to you.

3. Approved Post-Return Resolution Options

Once our quality team receives and inspects your returned items, and confirms they fully meet our return eligibility requirements, you may select one of the following resolution options, no standalone direct cash refund will be offered as a default:

  1. ‌Direct Product Exchange‌: You can exchange your returned items for identical units of our best-selling kitchen cloths and highest-rated kitchen wipes, or swap for other homeware products of equal or higher value, with you covering any resulting price difference.
  2. ‌Store Credit Voucher‌: You can receive a 100% value store credit that can be used for any future purchases on www.croghanhomeware.com, with no expiry date and no minimum spending requirement.
  3. ‌Partial Refund Supported Only With Return Acceptance‌: In rare scenarios where your returned items are found to have minor non-quality related damage during inspection, we may process a partial refund, which will only be issued after you have returned the full set of relevant purchased goods to our warehouse, no partial standalone refund without return will ever be approved.

4. Exceptions to Return Eligibility

The following categories of items are not eligible for return, and no related requests will be accepted:

  • Disposable kitchen wipes that have had their factory sealed packaging opened after delivery
  • Customized or personalized homeware products made to your exclusive specifications
  • Items marked as final sale during checkout or on the product listing page
  • Items damaged by improper use, accidental spills, or post-delivery misuse that is unrelated to original manufacturing defects

5. Return Shipping Arrangements

If your return is prompted by verified manufacturing defects on our super absorbent cloths, kitchen wipes, or other products, we will fully cover the cost of return shipping, and send you a pre-paid shipping label once your RMA request is approved. For all other voluntary return reasons that are not caused by our product quality issues, you will be responsible for covering the return shipping cost to our warehouse. We strongly recommend that you use a tracked, insured shipping service for all returned parcels, as we cannot take responsibility for items lost or damaged in transit on their way back to our facility.

6. Contact Information for Return Requests

If you need to submit a return enquiry, apply for an RMA number, or ask any questions about this policy, you can reach our customer support team via the following official contact details:

  • Company Name: CROGHAN HOMEWARE LIMITED
  • Email: krypt@croghanhomeware.com
  • Physical Address: Ballynadrishogue, Blackwater, Enniscorthy, Co. Wexford, Y21 P282, Ireland
  • Telephone: +353 53 9127154

Our team will respond to all valid return enquiries within 2 working days, and we will process your approved exchange or store credit request within 7 working days after we complete the inspection of your returned items. We reserve the right to update this policy as needed, and all revisions will be published on our official website with clear updated effective dates.